Endpoint detection
Collect supported device telemetry and investigate suspicious activity.
Security services See the signals.
DETECTION & RESPONSE / IT MOUNTAIN
See the signals.
Know the next action.
Suspicious activity needs more than another notification. Connect your security tools with people who investigate, a clear escalation path and an agreed response when something needs attention.
Endpoint visibilityConnected signalsDefined response
YOUR NEXT BUSINESS STEP
When an alert matters, know who acts.
Bring endpoint and supported security signals into a defined investigation and response service, rather than leaving another dashboard for your team to watch.
Connected investigations
Add context from supported identity, email and cloud integrations.
Managed response
Agree monitoring coverage, escalation and permitted containment actions.
Start with a useful brief.
Bring your device count, existing security tools and required monitoring hours.
GET THE RIGHT COMBINATION
Three terms.
Different jobs.
EDR and XDR describe technology capabilities. MDR describes a managed operational service. The useful question is what your combination can see, and who responds.
EDR: look closely at endpoints
Collect activity from supported computers and servers, investigate suspicious behaviour and enable agreed endpoint response actions.
Explore this serviceXDR: connect the clues
Bring supported endpoint, identity, email or cloud signals together to give investigations more context.
Explore this serviceMDR: put people behind the alerts
Add triage, investigation and agreed escalation or response, with defined hours and authority.
Explore this serviceBUY THE COVERAGE, NOT THE ACRONYM
What needs to be visible?
Start with your endpoints.
Confirm enrolled computers and servers, supported operating systems, agent health and permitted device response actions. Unmanaged or unsupported assets remain a coverage gap until addressed.
Look beyond a computer.
Assess the supported identity and messaging integrations, their permissions and the events your platform can collect. Agree how suspicious account activity is investigated and who can approve access changes.
Define the people around the platform.
Name the operational team, hours of monitoring, escalation targets and response authority. Confirm the handover from provider investigation to your IT team or IT Mountain remediation work.
FROM FIRST SIGNAL TO FOLLOW-UP
A response you can follow.
Every handover understood.
Decide what should happen before a serious alert arrives. Provider operations, IT Mountain coordination and your business decision makers each need a defined role.
Triage and investigate
Review the alert, the affected systems and related activity within the contracted coverage.
Contain within agreed authority
Use the actions permitted by your platform, permissions and response policy. Seek approval where needed.
Recover and close the loop
Assign remediation, record lessons and connect recovery work to your IT service.
A PLANNED START
From first conversation.
To a service you understand.
Enroll
Confirm supported assets and install or connect agreed collectors.
Validate
Check telemetry, integrations and a safe test of the escalation route.
Respond
Apply the contracted investigation, escalation and containment process.
Review
Assess coverage gaps, useful findings and response improvements.
A CONTRACT YOU CAN UNDERSTAND
Know who acts.
Know what is included.
Your named delivery model
IT Mountain coordinates the agreed service. Specialist assessment or security operations may be delivered by an appointed provider. The proposal identifies responsibilities, access and the route to support.
Your agreed service schedule
Define supported users, devices and systems, monitoring hours, response commitments and approval points. Licences, testing, major changes and specialist recovery are itemised where separately scoped.
Your next improvement
Keep findings, action owners and unresolved risks visible. Agree a review cadence so the service follows changes in your organisation rather than standing still.
Start with your business, not a product list.
Build my security brief Tell us what needs protecting and what a better service would look like.
TECHNOLOGY WITH A PURPOSE
Protection you can understand.
Capabilities that fit your business.
Explore what each capability does and where it could help. We’ll confirm the selected technology, licensing, delivery team and support responsibilities in your proposal.
Protection platforms
Connected threat protection
Connect device, network, email and detection controls.
Explore this capability
Connected threat protection
Choose a combination of protection and managed operations around the systems your people use. Confirm the supported estate, licences, monitoring coverage and response authority together.
Endpoint protection, EDR and XDRFirewall, email and cloud controlsManaged detection options
Discuss this capability Network & device defence
Protect devices and the business connections they rely on.
Explore this capability
Network & device defence
Review the boundaries around office networks, remote access and enrolled devices. Combine suitable controls with practical management and a clear route for investigating security findings.
Network and endpoint securityAuthentication controlsManaged response options
Discuss this capability Managed endpoint protection
Keep endpoint policies, protection and visibility in view.
Explore this capability
Managed endpoint protection
Bring the protection of supported computers and servers into a manageable operating service. Agree policies, enrolment, updates and how detection findings are handled.
Endpoint prevention and detectionCentral policy and estate visibilitySupported management integrations
Discuss this capability Endpoint defence & response
Strengthen device protection and connect it with a response service.
Explore this capability
Endpoint defence & response
Start with the assets to protect, then define the operational work needed after an alert. The proposal identifies the selected protection, detection capabilities and any managed response coverage.
Business endpoint protectionEndpoint detection capabilitiesManaged response coverage options
Discuss this capability Secure network boundaries
Protect the routes between sites, remote users and cloud workloads.
Explore this capability
Secure network boundaries
Design network security around the connections your business needs. Review firewall policies, remote access and cloud boundaries, with maintenance and change responsibilities clearly assigned.
Network and cloud firewallsConnected security managementScoped network protection services
Discuss this capability Cross-environment security visibility
Bring supported security signals into a more useful operating picture.
Explore this capability
Cross-environment security visibility
Connect information from supported devices and cloud workloads so investigations have better context. Coverage depends on the integrations, configuration and licences included in your service.
Connected security signalsCloud and workload protectionThreat detection and investigation
Discuss this capability Application control & least privilege
Control what runs and limit what permitted software can do.
Explore this capability
Application control & least privilege
Application allowlisting defines permitted software, while containment and privilege controls can limit its behaviour. Discovery, policy design and a workable approval process help protect productivity.
Application allowlistingApplication containmentApplication-specific privilege controls
Discuss this capability Detection & response
Managed endpoint & identity detection
Investigate suspicious device and account activity with defined coverage.
Explore this capability
Managed endpoint & identity detection
Connect enrolled endpoints and supported identities with a managed investigation service. Agree the response capabilities, escalation route and the handover to ongoing IT support.
Managed endpoint detectionIdentity threat detection optionsInvestigation and agreed response
Discuss this capability Extended detection & investigation
Connect endpoint insight with wider security context.
Explore this capability
Extended detection & investigation
Give investigations access to supported endpoint and related security signals. Define the operating team and any specialist response service alongside the technology capabilities.
EDR and XDR capabilitiesCentral security managementSupported investigation actions
Discuss this capability Endpoint threat intelligence
Build endpoint visibility around the coverage your organisation needs.
Explore this capability
Endpoint threat intelligence
Select the supported endpoint and investigation capabilities that fit your estate. Enrolled assets, selected modules and the operational service determine the visibility and response available.
Endpoint security capabilitiesThreat investigation contextDefined asset and service coverage
Discuss this capability Cloud & identity response
Connect endpoint investigations with cloud and identity activity.
Explore this capability
Cloud & identity response
Review threats across supported endpoints, accounts and cloud services. Scope the connected environments together, then agree containment permissions and the remediation handover.
Endpoint managed detectionCloud monitoring and responseIdentity and posture review
Discuss this capability Managed security operations
Put an agreed operating service behind your security signals.
Explore this capability
Managed security operations
Combine detection, endpoint protection and exposure insight around clear operating responsibilities. Specialist investigation, customer communication and remediation each need an understood owner.
Managed threat detectionEndpoint protection optionsVulnerability and attack surface insight
Discuss this capability Managed alert investigation
Turn supported endpoint alerts into triage and follow-up.
Explore this capability
Managed alert investigation
Connect supported endpoint technology with an agreed monitoring service. State the selected platform, enrolled assets and how investigation and response link to your ongoing IT support.
Endpoint alert monitoringSupported EDR integrationsInvestigation and response options
Discuss this capability Capabilities are selected and scoped for your environment. Your agreement identifies the appointed technology and delivery providers before the service begins.
YOUR QUESTIONS
Clear answers.
Before you choose.
Does EDR include someone watching the alerts?
An EDR platform can provide alerts and investigation tools. Human monitoring and response require an internal operating team or a separate managed service. Your scope should state who handles alerts.
Will XDR cover every system?
No platform automatically sees everything. Coverage depends on supported integrations, enabled logging, licences, configuration and enrolled assets. These are mapped during onboarding.
Who can isolate a computer or suspend an account?
The service schedule records permitted actions, approval thresholds and out-of-hours contacts. Containment can interrupt work, so authority needs to be explicit before the service starts.
Is remediation included in MDR?
MDR response capabilities vary by provider and package. Patching, rebuilding systems, recovering data or extended incident investigation may require your IT team or separately scoped work.
Can we choose a specific vendor?
We can assess a preference against your environment and delivery requirements. Vendor availability and any reseller route are confirmed before an offer is agreed.