Service desk and user support
Define the scope, owners, working practices and reporting needed to manage this part of your service.
IT MOUNTAIN · FULLY MANAGED IT
Fully Managed IT
around your organisation.
A defined operating service for organisations that want a clear point of accountability for day-to-day technology.
HOW THE SERVICE FITS
A shared IT route.
Clearly assigned responsibilities.
Supported systems, service hours, escalation and customer responsibilities are agreed before onboarding.
Managed devices and routine maintenance
Define the scope, owners, working practices and reporting needed to manage this part of your service.
Connected security and data protection
Define the scope, owners, working practices and reporting needed to manage this part of your service.
Supplier coordination and service reviews
Define the scope, owners, working practices and reporting needed to manage this part of your service.
ONBOARD WITH STRUCTURE. OPERATE WITH DISCIPLINE.
A managed service
with a clear operating rhythm.
From discovery to continuous improvement, each stage establishes ownership, visibility and a practical way to work together.
Understand the estate.
Inventory users, devices, workloads, suppliers and risk; identify dependencies and business priorities.
Define the service.
Confirm supported systems, service hours, response targets, responsibilities, exclusions and commercial terms.
Establish the baseline.
Coordinate access, documentation, tooling, security controls and the transition from existing suppliers.
Monitor and improve.
Use standard configurations, automation, alert review and scheduled maintenance to manage routine operations.
Keep it accountable.
Review service performance, backup exceptions, security actions, costs and the improvement roadmap.