PROGRAMMES / A LONG-TERM IT PARTNERSHIP
Choose a starting point for your monthly agreement. Users, workloads, coverage and responsibilities shape the final service and commercial proposal.
LONG-TERM SERVICE. CLEAR MONTHLY SCOPE.
Three starting points for a tailored contract.
Your users, assets, sites, coverage and business priorities determine the final service and price.
For organisations seeking consistent day-to-day support and proactive device management.
For organisations bringing workplace operations, detection and data protection into one service.
For organisations needing a coordinated service across teams, sites and critical business systems.
WHAT A GOOD CONTRACT MAKES CLEAR
Recurring management covers the supported estate, routine activities, review cadence and agreed response commitments.
Scheduled allowances define advisory time, testing engagements, recovery exercises and approved change capacity.
Separately scoped work can include onboarding, major migrations, onsite projects, hardware, third-party licences, cloud consumption and specialist incident recovery.
Review people, assets, applications, suppliers and the priorities for your next stage.
Confirm coverage, responsibilities, activities, charges and how changes are handled.
Agree onboarding, reporting, escalation and a review cadence for improvements.
Yes. We can scope a coordinated agreement covering selected workplace, cloud, security and resilience services. The service schedule defines what is included, how it is measured and which supplier costs or projects remain separate.
A co-managed agreement defines which systems and activities remain with your team and which are assigned to the managed service. Escalation, access, reporting and change approval are agreed during onboarding.
Around-the-clock monitoring or support can be discussed as a contract requirement. The proposal must confirm the delivery model, staffed coverage, escalation commitments and permitted response actions. It is not an automatic inclusion in every programme.
Onboarding reviews the estate, access and documentation, establishes agreed management baselines and plans the supplier handover. Timings, dependencies and any onboarding charges are confirmed before the transition.
